Volkswagen Aftersales Business Process Alignment

  • This was a 3-month intervention across 162 dealers
  • Research within VWSA and the Dealer Network
  • Develop programme and material
  • 30 1-day workshops nationwide in 6 weeks
  • 162 2-day in-dealership coaching sessions in 12 weeks
  • Write and design 180 page manual, 18 videos, analysis tools, coaching tools and reports